Return and Refund Policy for Whimsy Boutique and More
At Whimsy Boutique and More, your satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return policy to determine how we can assist you.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be in new, unused, and unworn condition with original tags and packaging intact.
- Returns must be initiated within 14 days of receiving your order.
- Items marked as final sale or clearance are not eligible for return or exchange.
Items Not Eligible for Return
The following items are not eligible for return:
- Final sale or clearance items
- Intimate apparel, such as undergarments
- Jewelry
- Shoes
- Customized or personalized items
- Gift cards
How to Initiate a Return
- Contact Us: Email us at tonya@whimsyhomeanddecor.com with your order number and the reason for the return.
- Receive Approval: Wait for confirmation and return instructions from our team.
- Ship the Item: Return the item to the address provided, ensuring it is securely packaged. The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
In-Store Returns
Local customers can return items in person at our store during regular business hours. Please bring your receipt or order confirmation email.
Refunds (Store Credit Only)
- Store Credit: Refunds will be issued as store credit, which can be used for future purchases at Whimsy Boutique and More.
- Processing Time: Store credit will be issued within 5–7 business days after we receive and inspect the returned item(s).
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return the original item and use your store credit or place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery with photos and a description of the issue. We will arrange a replacement or issue store credit as appropriate.
Contact Us
If you have any questions about our return policy or need assistance, feel free to reach out:
Whimsy Boutique and More
Email: tonya@whimsyhomeanddecor.com
Phone: 281-402-5079
Store Address: 301 W Main St, La Porte, TX 77571
Thank you for shopping with Whimsy Boutique and More. We value your business and strive to ensure you have an exceptional experience with us!
